FAQS
Customer Care
Frequently Asked Questions
For all general inquiries, you can also email support@nocomparisonofficial.com.
General
Below are some common questions
All orders may be subject to order verification. To protect our customers, we want to make sure that every order that ships was authorized by the cardholder. If we place your order on hold, we will contact you right away to ensure that there are no delays in processing time.
If you received an item that is damaged, please contact us immediately at support@nocomparisonofficial.com
Once an order has been placed, we're unable to make any changes.
If you need to cancel your order, you can do so until 12 p.m. EST the following business day if your order hasn't been processed or shipped out. To cancel within this timeframe, contact us at support@nocomparisonofficial.com and include your order number in your request. If you decide to cancel after the allotted timeframe, the order will be shipped out to you, and you'll send it back as a normal return if it's eligible.
No Comparison accepts the following payment methods:
Credit Cards: American Express, Visa, Mastercard, Discover, and Diners Club.
* Please note that cards without one of these logos will not be accepted.
- Apple Pay
- Google Pay
- Shop Pay
- ShopPay Installments: Available for orders over $50
You can reach out to our customer service team via email at support@nocomparisonofficial.com or live chat. We are happy to assist you with any inquiries or questions you may have. Our team is available from 9:00 a.m. to 5:00 p.m. EST. Our team is only available Monday through Friday, excluding holidays.
Route provides excellent package protection for your No Comparison order. When you add Route's Package Protection during checkout, you may simply make claims for lost, stolen, or damaged items if they occur. No Comparison is not responsible for any lost, stolen, or damaged items during shipping if your order does not include Route. When you file a claim, it will be examined by the Route team for approval for a reorder or refund within 24 to 48 hours.
If you have any questions, please send us an email right away at support@nocomparisonofficial.com.
*Please note: If a package has been delivered to the incorrect shipping address that was provided at checkout, or signed for, we cannot be held responsible for those lost or stolen packages.
Shipping & Returns
Below are some common questions about shipping
We offer free shipping on orders over $200 USD shipped within the United States.
Orders under the threshold amount for free shipping incur a shipping fee that is calculated at checkout and is determined by the shipping provider and delivery method selected.
All of our deliveries are handled by UPS, USPS, and DHL Express.
All orders take approximately 2–5 business days.
*Please make sure you, or someone you know, will be present at the address you listed, to accept your delivery.
We do not cover customs fees and are not liable for any additional costs associated with importation.
For more information on potential fees, please contact the transportation provider or customs in your country.
All of our deliveries are handled by UPS, USPS, and DHL Express.
All orders take approximately 3–7 business days.
*Please make sure you, or someone you know, will be present at the address you listed to accept your delivery.
Once you have received the shipping confirmation email, you can click on the tracking link provided to see the status of your delivery. Please note that it can take up to 24 hours for tracking updates to appear.
If you haven't yet received the shipment confirmation e-mail, it means that your package hasn't been dispatched. You will receive the e-mail as soon as your order has left the warehouse.
If you encounter any complications, email us and we will be happy to help you locate your order: support@nocomparisonofficial.com
All of our deliveries are handled by UPS, USPS, and DHL Express.
To make sure you receive your order, please make sure that the shipping address is correct, as we are unable to redirect orders once they are on their way to you.
Please do not refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus a return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
Shipping Insurance
Below are some common questions about shipping insurance
For your No Comparison order, Route is premium package protection! When you add Route's Package Protection at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval by the Route team for a reorder or refund within 24 to 48 hours.
*Note: If your No Comparison order does not have Route, No Comparison is not liable for any lost, stolen, or damaged items during shipping.
If you insured your order with Package Protection at the time of purchase, Route will send you a confirmation email with a link to file a claim. Filing a claim is simple and quick with the Route Claims Portal.
Make sure to have the No Comparison Order Number and/or the Route Order ID ready to use with the claim form.
Click here to file a claim: https://claims.route.com/
*Note: You can file claims for lost, stolen, or damaged packages.
Route will process your refund or reorder.
*Note: Route’s Package Protection is a final sale purchase that cannot be removed from an order once it is placed, or refunded if your order is returned.
Returns & Exchanges
Below are some common questions about returns and exchanges
Customers are responsible for all return shipping costs. Please note, original and return shipping fees will not be credited back upon return.
We're unable to accept returns beyond the first 30 days of your receipt, and anything sent to us after that may be returned to you.
- We accept items that are unused in their original condition (unworn, unwashed, undamaged, etc.). The item must have the tag on and be intact.
- Hygienic reasons dictate that bodysuits, swimwear, and lingerie are not eligible for a return.
- Items must be returned within 30 days of receiving your order. For returns, the customer is responsible for the cost of shipping.
- If you receive an incorrect or damaged item, please contact our customer service team immediately.
- Please note that for returns, pick a return option that you can track in case of unexpected trouble along the way. We can’t refund your returned item if we don’t receive it at our warehouse.
- Final Sale items cannot be returned or exchanged. International Orders are final sale, no returns or exchanges.
*We recommend using your local post office with a signed-for service and asking for a tracking number so you can follow your return.
No, we do not refund the shipping costs. The shipping fee charged at check-out covers the shipping and handling of the shipping company. As a result, such costs cannot be refunded.
At this time, we do not accept returns on international orders.
We will send you an email when your package is delivered back to our warehouse. Please note that exchanges take us 3–10 business days to process upon reaching our facility. Once your item is processed and your credit is issued, you will receive a confirmation email.
If you want to exchange an item, it has to be dispatched to us within 30 days of its receipt by you.
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
- If items are not returned in perfect condition, unworn, undamaged, unused, unwashed, and with all the original tags, they will not be eligible for an exchange.
- Please be careful when trying on our garments. If there is any makeup, deodorant, fake tan, animal hair, or scents of perfume or laundry detergent, it will not be accepted.
- If your item does not meet the above criteria, we will unfortunately have to send it back to you. Please choose carefully before confirming your order.
- Bodysuits, Swimwear and Lingerie are not eligible for an exchange due to hygienic reasons.
Sale
Below are some of are common questions about sales
All items that are marked final sale have been marked down in price and cannot be returned for a refund, store credit, or exchanged for a different size, style, or color. We understand that buying final sale items can be difficult, so please contact us prior to placing your order.
If you received a final sale item that's damaged, please contact us right away at support@nocomparisonofficial.com and we will get it taken care of for you!